PRIVACY POLICY

This Privacy Policy is applicable to (casketmart.ca division of Zita Group)(“Zita group”) and sets out our policy on the gathering and use of information on this site and our other sites (collectively “Sites”). The Company is committed to providing safe websites for visitors of all ages and has implemented this Privacy Policy to demonstrate our firm commitment to your privacy. The Company complies with Canadian Federal and Provincial privacy laws and regulations including the Personal Information and Electronic Documents Act.

Any participation in this service will constitute acceptance of this agreement.

This site is owned by Zita Group and any part of the website is an intellectual property of Zita Group. Any reproduction or copy of the site is prohibited  without authorization by a Zita Group representative.

Zita Group reserves the right to change these conditions from time to time as seen fit and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy we will announce that these changes have been made on our home page and other key pages on our website. You are therefore advised to re-read this statement on a regular basis.

CasketMart collects basic personal information (name, location, payment information) of our clients in order to be able to manage the business on a day to day basis. CasketMart will make sure to comply with the regulations and update the policy as required.

CasketMart will not disclose any personal information to a third party without any consent from the individuals.

 
 TERMS & CONDITIONS

PAYMENT

All payments/merchants are in Canadian Currency. All payments are due upon receipt. If a payment is not received or payment method is declined, the buyer forfeits the ownership of any items purchased. If no payment is received, no items will be shipped.

SHIPPING POLICY

CasketMart ships to any province, and can ship internationally as well. For more in depth information on our shipping policies and procedures, please view our page on deliveries. For any further questions, please contact us for more details.

REFUND/RETURN POLICY

The buyer must take into account the description of the item before requesting a refund. If the item matches the description by the seller and the buyer is unsatisfied, the seller is not responsible for a refund. Exchanges are granted on a case-by-case basis.

If any damages occurred during shipping, or if there are manufacturing defects, please contact us by phone or email to get exchange or refund instructions.  Customers have 10 business days from the day of delivery to initiate return or exchange.
Please do not directly return any product without notifying CasketMart as this may cause a delay in the process.

To initiate return and refund you must:

1. Have the original package.
2. Product must be in unused condition as received.
3. Item must not be changed in any way.
4. Must be within the 10 days from delivery date of return/refund days.
5. Have the name and contact information of the buyer.

Shipping cost isn’t refundable. In the event of free shipping CasketMart will deduct the actual shipping cost from the refund.

CANCELLATION

A cancellation made prior to your scheduled delivery is fully refundable. A full refund will be granted in the form of the original payment. An order cancelled after delivery is available for refund with exception to any shipping charges.

If you choose to cancel your order or make any changes, please contact us. (226) 343-6435

COLOUR ACCURACY POLICY

CasketMart is not responsible for any colour inaccuracy due to colour differences between displays. We do our best to represent the true colour of the products. If there is any concern please contact us prior to buying.

COMPLAINTS

Any complaints about items or sellers may be sent to our support team: info@casketmart.ca or (226) 343-6434 There is no guarantee of a resolution. Each case will be looked at individually, and the seller will be in contact as well.

LEGALITIES

The seller is not responsible for any health or safety concerns once the buyer has received the item. If any harm is incurred from the items purchased by the buyer, the seller shares no responsibility.

These terms and conditions are subject to change.